"IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline. With concise explanations and detailed illustrations, this edition includes extensive revisions of the material on the basics of IT service management and its implementation and interpretation in an easy, self-study approach. The edition is revised and updated with the latest information and new chapters are added. This updated edition offers students real advice in navigating the ever-changing academic landscape."
"IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline. With concise explanations and detailed illustrations, this edition includes extensive revisions of the material on the basics of IT service management and its implementation and interpretation in an easy, self-study approach. The edition is revised and updated with the latest information and new chapters are added. This updated edition offers students real advice in navigating the ever-changing academic landscape."
